Natural Language Processing (NLP) is a branch of artificial intelligence that deals with the interaction between computers and human (natural) languages. It uses techniques such as machine learning, deep learning, and natural language understanding to process and analyze large amounts of natural language data.
For example, NLP can be used to analyze customer reviews to determine the sentiment of the text, or to extract key phrases and topics from customer feedback. It can also be used to generate natural language responses to customer inquiries, or to automatically classify customer inquiries into categories.